Tenant Maintenance Information

Non-urgent Maintenance

Please log into Console via the tenant portal and complete a maintenance request.

Urgent Maintenance (After Hours Only)

Please refer to your Residential Tenancy Agreement.

Note. The type of repairs that are urgent repairs are
defined in the Residential Tenancies Act 2010 and are
defined as follows:
(a) a burst water service,
(b) an appliance, fitting or fixture that uses water
or is used to supply water that is broken or not
functioning properly, so that a substantial amount
of water is wasted,
(c) a blocked or broken lavatory system,
(d a serious roof leak,
(e) a gas leak,
(f) a dangerous electrical fault,
(g) flooding or serious flood damage,
(h) serious storm or fire damage,
(i) a failure or breakdown of the gas, electricity or
water supply to the premises,

(j) a failure or breakdown of any essential service on
the residential premises for hot water, cooking,
heating, cooling or laundering,
(k) any fault or damage that causes the premises to
be unsafe or insecure.

Always contact our office first on 4285 5555 or via email to pm@remg.com.au before arranging any after hours emergency repairs. If our office is unattended, or you do not receive a response in a reasonable time frame depending on your emergency circumstance, please contact the below as necessary:

REMG Emergency contacts:

Please call 000 for NSW Police, Fire and Ambulance

SES (State Emergency Services) 13 25 00

Plumber: Dapto Plumbing & Drainage Services (02) 4262 4211

Electrician: Garry’s Electrical 0409 812 069